Privacy Policy

Truscale is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us.

1. WHO WE ARE

Truscale is a trading name of Truscale Ltd, registered in Scotland.

Company Number: SC887704

Registered Office: 14 Newton Place, C/O Gallone And Co, Glasgow, Scotland, G3 7PY

For the purposes of data protection law, we are the Data Controller.

2. WHAT PERSONAL DATA WE COLLECT

We may collect and process the following personal data:

· Name, address, email address, and telephone number

· Property details

· Website usage data (IP address, browser type, pages visited)

· Communications you send to us (emails, phone calls, contact forms)

3. HOW WE COLLECT YOUR DATA

We collect personal data when you:

· Contact us via our website, phone, email, or in person

· Request a reservation or booking,

· Instruct us to project your plans

· Use our website or online services

· Are referred to us by a third party (with appropriate consent)

4. HOW WE USE YOUR PERSONAL DATA

We use your personal data to:

· Comply with legal and regulatory obligations

· Respond to enquiries and communicate with you

· Improve our website and services

· Send marketing communications (where permitted)

5. LAWFUL BASIS FOR PROCESSING

We process your personal data under the following lawful bases:

· Contract – to perform services you have requested

· Legitimate interests – running and improving our business

· Consent – where required for marketing communications

You may withdraw consent at any time.

6. SHARING YOUR DATA

We may share your personal data with trusted third parties, including:

· Regulatory bodies where required by law

We do not sell your personal data.

7. DATA STORAGE & SECURITY

We take appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access, or disclosure. Personal data is retained only for as long as necessary to fulfil the purposes outlined or to meet legal requirements.

8. INTERNATIONAL TRANSFERS

Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place to protect your data.

9. YOUR RIGHTS

Under UK GDPR, you have the right to:

· Access your personal data

· Request correction of inaccurate data

· Request deletion of your data

· Restrict or object to processing

· Data portability

· Withdraw consent at any time

· Lodge a complaint with the Information Commissioner’s Office (ICO) – ICO website: www.ico.org.uk

10. COOKIES & WEBSITE DATA

Our website may use cookies to improve user experience and analyse website traffic. You can manage or disable cookies through your browser settings. A separate Cookie Policy may apply.

11. MARKETING COMMUNICATIONS

We may contact you with information about our services where permitted by law. You can opt out of marketing communications at any time by contacting us or using unsubscribe links.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we recommend reviewing it regularly.

13. CONTACT US

If you have any questions about this Privacy Policy or how your data is handled, please contact us via our website contact form or at our